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Conditions of sale

These conditions govern the online purchases made through MissPepa.com website, and will be incorporated into your purchase contract.

Miss Pepa.com is a trademark of PEPA.S.A, holder of Tax ID No A-78120227, and registered in the Mercantile Registry of Madrid, Volume  819 Page 68327 Section 3.

Miss Pepa.com reserves the right to change the terms of purchase at any time. Amendments, if any, will not affect the purchases that have been completed prior to such modifications.  They will be subject to the General Terms in force at the time of purchase.

General Terms may be amended or supplemented by Specific Terms in certain products, and these may refer to colours, sizes, prices, stock.

The electronic document formalizing the purchase agreement will be filed in Miss Pepa.com, through our website, prior authentication with Username and Password.

No resale and distribution

Shopping at Miss Pepa.com is aimed at end consumers, and therefore the resale or distribution of any product is totally prohibited.  To this effect Miss Pepa.com will not accept orders exceeding 40 items in a single order number.


According to current legislation, Miss Pepa.com is obliged to charge VAT on all orders with a delivery address in any member state of the European Union. The applicable VAT rate is that which is legally relevant and depends on the country of destination of the order.

All prices shown in Miss Pepa.com are in Euros and VAT is included for Spain, except Canary Islands, Ceuta, Melilla, Andorra and Gibraltar.

Taxes and customs duties will be paid by the buyer.

Other countries available on request.


Shipping costs are calculated at the end of the checkout process, after having provided the delivery address and these will depend on the place of delivery. (Spain and Balearic Islands, Ceuta, Melilla, Portugal, etc.) These will correspond to the buyer in their entirety.


Payment may be made by PayPal and Visa.

Payment is effected in real time via VIRTUAL POS, after prior checking that the data provided are correct. Issuers of payment methods used may have adopted anti-fraud measures, which could include the rejection of certain types of transactions. Miss Pepa is not responsible for any damages that may result from the implementation of the policy adopted by different suppliers or issuers of payment methods.



Miss Pepa will attach proof of purchase on paper with the product being shipped.

According to current legislation, Miss Pepa.com is obliged to charge VAT on all orders with delivery address in member countries of the European Union. The applicable VAT rate is the legally relevant and depends on the country of destination of the order.


Goods will be delivered to the address shown at checkout. Home delivery will take place from Monday to Friday from 09 am to 19 pm, with no deliveries on Saturdays and Sundays.

The shipment can be accepted by another person other than the purchase holder; in this case the person collecting the delivery must present an ID card and sign the shipment receipt. In case the shipment cannot be delivered due to the recipient not being at home, the transport agency will make contact by email, to arrange a new home delivery or collection by the buyer at the address of the transport agency.

If the goods have not been delivered after 30 days, Miss Pepa will not be held responsible for the costs incurred and in no case will be responsible for reimbursement of the amount of the undelivered order.

Miss Pepa does not accept shipping addresses to PO Boxes or military bases.

The approximate home delivery times are:

Spain (Peninsula), Portugal, Andorra, Gibraltar: between ........... working days

Balearic and Canary Islands, Ceuta, Melilla: between ................  working days.

Order tracking:   MRW ........

We will not be responsible for any non-compliance due to events beyond our control. (Force Majeure) Strikes, lockouts, civil commotion, riots, terrorist attacks, wars, fires, storms, floods, earthquakes, explosions, acts, decrees, regulations, legislation, government restrictions.

Right of withdrawal

According to the Rules Governing Distance Sales, customers in the European Union have 7 business days (from date of order) to exercise the right of withdrawal.


The products offered on the Miss Pepa.com website belong to the Miss Pepa Collection.

Each product is marked by: 

  • item name
  • item code
  • image/s
  • description, sizes and colours available
  • composition
  •  care instructions
  • price

The product price is the one stipulated in the Web, except for error. Our goal is to prevent errors of any kind as much as possible but if an error is found, we will inform you to enable you to either reconfirm your order or cancel it.  If we are unable to inform you about the error since corrected, we will cancel your order without any obligation to reduce the price of the product or supply an alternative.

Miss Pepa.com strives to show the colours of items as close to reality as possible, nevertheless, the colour of the item displayed on your screen may be subject to slight variations depending upon the quality of the computer monitor. In that case, Miss Pepa.com cannot guarantee that the colours displayed on your monitor are true to the item.

Although we will endeavour to meet all orders, on occasions exceptional circumstances may force us to remove or modify any product, even after having confirmed the order, so we reserve the right to do so at any time. We will not be liable, to you or to third parties, for the withdrawal, or modifications to the Miss Pepa.com website.

All product orders are subject to the availability of the item. If there is any difficulty in providing an item or if it is out of stock, we reserve the right to facilitate another product similar in quality and price. If not satisfied, we will refund the amount.


Security and Confidentiality

All information provided in order to be able to purchase from Miss Pepa.com website will only be used to process orders, facilitate easy navigation on our site, and purchase items from the Miss Pepa Collection.

Additionally, you will receive via email and / or SMS information on new products, special offers and promotions related to Miss Pepa.com website.

Miss Pepa.com guarantees that the information provided will not be shared with third parties or companies outside the group. The data will be collected by Miss Pepa.com through SSL protocol and your confidentiality is guaranteed. Our service automatically recognizes the IP address of your computer, the date and time of entry and exit of the website as well as the files that have been downloaded.

Applicable law ans jurisdiction

The server of this page is located in Spain. The terms of purchase are subject to Spanish legislation, the sales operations are understood to take place at the address of Miss Pepa.com.

In case of dispute, the competent jurisdiction will be the one corresponding in each case.